Privacy Policy

Privacy Policy for FirmHeights.com

At FirmHeights.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Account Information: Username, password, and account preferences.
• Payment Information: Credit/debit card details, PayPal or other payment method information (processed securely through third-party services).
• Order Information: Purchase history, cart items, and returns or exchanges.
• Technical Information: IP address, browser type, operating system, and device information.
• Cookies and Usage Data: Data collected through cookies and similar technologies to improve user experience and website performance.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders, including delivery and customer support.
• To communicate with you about your account, transactions, and updates.
• To send promotional materials, special offers, or newsletters (you can opt-out anytime).
• To improve our website, products, and services based on your preferences and feedback.
• To comply with legal obligations and ensure security and fraud prevention.

3. How We Share Your Information

Your information may be shared with:

• Service Providers: Payment processors, delivery services, and IT support providers.
• Legal Authorities: If required by law or to protect our rights and users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

We do not sell, trade, or rent your personal information to third parties.

4. Cookies and Tracking Technologies

FirmHeights.com uses cookies to:

• Enhance website functionality and user experience.
• Track usage patterns and gather analytics.
• Provide personalized advertising (if applicable).

You can manage your cookie preferences through your browser settings.

5. Your Privacy Rights

You have the following rights regarding your personal data:

• Access and review the information we have about you.
• Request corrections or updates to your data.
• Request the deletion of your personal information, subject to legal requirements.
• Opt-out of receiving promotional communications.

To exercise your rights, contact us at [Insert Contact Email].

6. Data Security

We implement robust security measures to protect your personal data, including encryption and secure server protocols. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Firmheights.com
Email: firmheights@gmail.com
Phone: +233241914200